NPS & Satisfaction

Steps

1. Send satisfaction surveys to customers.
2. Review scores and written feedback as they arrive.
3. Encourage promoters to leave a public review.
4. Turn low scores into an internal follow-up so problems get fixed.

Tips

• Channeling great feedback into public reviews is one of the strongest, lowest-cost growth levers you have.

Related guides

• AI-assisted messaging & replies Draft customer messages and survey replies in the right tone in seconds, then review and send.
• Client Health A health score that combines payment behavior, issues, water quality and responsiveness to flag accounts at risk of churn.
• Referral Program Turn happy customers into a growth channel with a structured referral program and rewards.