AI-assisted messaging & replies

Steps

1. Start a message, or a reply to a client text.
2. Generate a suggested draft in a professional tone.
3. Edit the draft to fit the situation.
4. Send with confidence, faster than writing from scratch.

Tips

• Assisted drafting keeps customer communication consistent and on-brand across the whole team.
• Describe what you want to say in a few words and Poolly writes a draft you can edit.

Related guides

• Message Center Send targeted email and text campaigns with templates, audience segmentation, scheduling, opt-out handling and delivery history.
• NPS & Satisfaction Collect customer satisfaction and Net Promoter feedback, route happy customers to public reviews and unhappy ones to a private fix.
• Message Automations Trigger the right message automatically when something happens, such as a completed visit, a due filter or an overdue balance.
• Poolly, your AI assistant Poolly is the built-in AI assistant available across the Admin panel, the Pool Tech app and the Client Portal. Ask a question in plain language and Poolly answers using your real, live data.