Communication Log

Steps

1. Review messages the platform has sent to customers.
2. See delivery status and spot failures with a badge.
3. Investigate and resolve delivery problems, then send again.
4. Use it as an audit trail of customer communication.

Tips

• Catching delivery failures early prevents missed invoices and confused customers.
• Service report deliveries have their own list under Reports, in Report Deliveries.

Related guides

• Message Center Send targeted email and text campaigns with templates, audience segmentation, scheduling, opt-out handling and delivery history.
• Email Templates Reusable, branded templates for the emails the platform sends, so communication stays consistent and professional.
• Invoices Create, send and track invoices with recurring billing, branded documents, online payment links and payment recording.