Green pool alerts before customers complain

Steps

1. Enable green pool and quality heuristics on service readings.
2. Review the Issues Center each morning.
3. Assign follow-up visits before the customer notices.
4. Document corrective action in service history.

Tips

• Proactive quality control is one of the fastest ways to earn referrals.

Related guides

• Issues Center A central place to manage operational problems, raised manually or detected automatically from visit data, until they are resolved.
• Service History A complete, searchable record of completed visits with photos, checklist answers, readings and the option to send or export reports.