Referral Campaigns

Steps

1. Create a campaign that invites customers to refer.
2. Target the right audience for the ask.
3. Send or schedule the campaign.
4. Measure the referrals it generates.

Tips

• Timing referral asks right after a great visit or a high satisfaction score boosts response.

Related guides

• Referral Program Turn happy customers into a growth channel with a structured referral program and rewards.
• Message Center Send targeted email and text campaigns with templates, audience segmentation, scheduling, opt-out handling and delivery history.
• NPS & Satisfaction Collect customer satisfaction and Net Promoter feedback, route happy customers to public reviews and unhappy ones to a private fix.