Client Management
Client Health
A health score that combines payment behavior, issues, water quality and responsiveness to flag accounts at risk of churn.
Where to access
Open Client Health from Client Management.
Related
How it works
- Review each customer's health score and the signals behind it.
- Spot at-risk accounts before they cancel.
- Reach out proactively to repair the relationship.
- Track whether health improves after you intervene.
Tips
- Saving an at-risk customer is almost always cheaper than acquiring a new one; this is where you start.