AI & Automation
Issue severity suggestion
When creating an issue, AI suggests a severity (Minor, Major or Critical) to keep triage consistent.
Where to access
When creating or editing an issue from a visit or the Issues Center.
Related
How it works
- Describe the issue you found.
- AI suggests a severity level based on the description.
- Adjust the level if needed before saving.
- Severity feeds the Issues Center and SLA tracking.
Tips
- Consistent severity makes SLA tracking and prioritization far more reliable.