Signing in and user roles

How people sign in and how the platform adapts to each role: office administrators, working managers and field technicians.

Getting Started

Signing in and user roles

How people sign in and how the platform adapts to each role: office administrators, working managers and field technicians.

Where to access

Open the app login page and enter your credentials. After sign-in you are routed to the workspace that matches your role.

Related

How it works

  1. Open the login page and enter your username and password.
  2. The platform recognizes your role and opens the right workspace automatically: the admin workspace for office users, or the mobile field app for technicians.
  3. Office administrators see the full back office; working managers see operational tools; technicians see their daily route and service tools.
  4. Use the sign-out option whenever you finish a session on a shared device.

Tips

  • Roles keep each person focused on the tools they actually need, which makes onboarding new team members faster.
  • If you are redirected to a password screen on first login, set a strong password before continuing.